These are truly extraordinary times that we are experiencing. The coronavirus pandemic is impacting everyone, and our thoughts are with those affected; particularly those who are sick themselves, or have family or friends that are.
As the situation unfolds, we wanted to reach out and update you on how we’re supporting our employees and you - our valued customers.
We have taken the decision that as from the 24th March 2020 we will close in accordance with the goverment guidelines. If you need to contact us please either email us at email@example.com or firstname.lastname@example.org or call us on 0121 477 2626 and leave a message. We will contact you by return as soon as possible.
Firstly, we wanted to let you know how we have updated our processes to help keep our customers and colleagues safe.
We are advising washing hands at our wash stations provided. We are also routinely disinfecting all surfaces and establishing the recommended 6 foot distance between team members.
In terms of our workshop. We are also encouraging customers to maintain the same 6 foot distance between each other, and from our team.
Gloves are worn in all customer vehicles and vehicles are wiped down and sprayed after we have finished with your vehicles.
If the government enforces sanctions that mean we are unable to open to the public, we will let you know immediately. Whatever happens, we will endeavour to keep updated from this site..
Our request to you
This is an unprecedented situation. We are doing our utmost to maintain business as usual and serve you in the 5* way to which you’ve become accustomed, whilst fully complying with all of the government’s directives and meeting the additional demand for products that we’ve seen in the last few days.
However, please be aware that our business is also reliant on external forces such as parts deliveries and global manufacturers that are also facing their own unique challenges. Therefore, we would ask you to please be patient.
If you are over 70 or have underlying health conditions, please get in touch with us to see if we can help with maintaing your vehicle or purchase of your new car. Your saftey is our main concern.
Our team is here for you if you have any queries or concerns. We will, of course, keep you updated and informed if anything changes. In the meantime, we would like to extend our thanks to you for your consideration and continued support.
Onions Cars & West Heath Garage